Ownership

• Free shipping on US orders over $200. International orders over $200 and under 20 lbs ship via FedEx Connect at a flat $27 (up to 5.5 lbs) or $52 (5.5 to 20 lbs).
• Stock headphones bought at full price can be returned within 30 days of delivery, minus a 10% restocking fee. Return shipping is the buyer’s responsibility, and we allow one headphone return per 30 days and three per year.
• Custom Shop, LTD, 1-of-1, B-Stock, demo, upgrade and discounted headphones are final sale. We cannot accommodate cancellations nor returns on these items.
• Amps and DACs bought at full price can be returned within 14 days of delivery, minus a 10% restocking fee. Amps bought in a bundle or at a discount are final sale.
• Cancel eligible orders within 48 hours of purchase with no restocking fee (transaction fees still apply).
• Arrived damaged or not as ordered? Let us know within 5 days of delivery and we’ll make it right.
• See full shipping and returns policies for details. 

Please note that our prices DO NOT include VAT, duties, or other fees that are incurred upon import. Expect to pay an additional 20-27% (depending on your location) on top of our listed price in VAT and fees, that will be due upon delivery and may be remitted directly to your carrier. 

Be aware that you are the Importer of Record for your purchase. For further information on what fees will be incurred and current rates, please contact your local shipping/delivery service. 

Should you prefer not to manage this process, you may wish to purchase through a ZMF authorized dealer in your region! Find one here: (link)